Hey there! Welcome to the Hilton Manila Hotel Review. In this article, we’ll be taking a closer look at the Hilton Manila Hotel, alongside the Newport Resorts World. We’ll guide you through the hotel, from the ground floor level all the way up to the executive lounge on the fifth level. We’ll also touch on the shared pool with the Sheraton and the convenient access to casinos. Plus, we’ll provide a final review with a rating of 4.8, highlighting the hotel’s great location, five-star rooms, and mixed customer service experience. If you’re interested, you can also check out our other hotel reviews in Manila. So, let’s dive right in and explore the Hilton Manila together!
At the Hilton Manila Hotel, located next to Newport Resorts World, you can expect a comfortable and convenient stay. From the moment you step inside, we’ll walk you through check-in, the ground floor level, and even show you the shared pool with the Sheraton. Our review also covers the executive lounge, the footbridge to the mall, and the beautiful views from the rooms. While the customer service and check-in process can be a bit slow, overall, the Hilton offers a five-star experience. So, if you’re planning a trip to Manila, consider staying at the Hilton Manila Hotel for an enjoyable and convenient stay.
Hotel Overview
Location and surroundings
The Hilton Manila is conveniently located next to the airport, making it a convenient choice for travelers. Situated in Newport Resorts World, the hotel is part of a larger complex that includes other resorts such as Marriott and Sheraton. Guests staying at the Hilton Manila can enjoy the amenities and attractions offered by the surrounding area.
Shared facilities with other resorts
One unique feature of the Hilton Manila is its shared pool with the Sheraton resort. This allows guests to enjoy a larger pool area and provides more options for relaxation and recreation. With the proximity to other resorts, guests at the Hilton Manila can also explore the facilities and restaurants of the neighboring properties.
Access to airport and mall
Being located next to the airport provides easy access for travelers, making it a convenient choice for those with early or late flights. The hotel also features a footbridge that connects to the nearby mall, providing guests with a variety of shopping, dining, and entertainment options within walking distance.
Check-in Process
Security check
Upon arrival, guests are required to go through a security check. While this is a necessary procedure, some guests have reported that the security staff can be less than friendly. However, this should not deter guests from enjoying their stay at the Hilton Manila.
Registration at the third level
Check-in and registration at the Hilton Manila take place at the third level of the hotel. This ensures a smooth and efficient check-in process for guests. The hotel staff is friendly and attentive, ensuring that guests feel welcome and well taken care of from the moment they arrive.
Hotel Facilities
Ground floor level
The ground floor of the Hilton Manila features various amenities and facilities for guests. These include dining options, a sports bar, and other recreational activities. Guests can enjoy a wide range of services and experiences without having to leave the hotel.
Reception and priority check-in at the third floor
The third floor is where the reception area is located. Here, guests can check in and receive their room keys. The Hilton Manila offers priority check-in for Hilton Honors members, ensuring a streamlined process for loyal guests.
Executive Lounge on the fifth floor
The fifth floor is home to the Executive Lounge, a dedicated space for executive level guests. This exclusive area offers a quiet and comfortable atmosphere, as well as additional amenities and services. Guests can enjoy complimentary refreshments and snacks throughout the day, as well as evening drinks and cocktails.
Pool and Outdoor Area
Shared pool with Sheraton
The Hilton Manila shares a pool with the neighboring Sheraton resort. This means that guests have access to a larger pool area with more space for relaxation and recreational activities. The pool is well-maintained and provides a refreshing escape from the Manila heat.
Rainy day experience
In case of rainy weather, the Hilton Manila provides indoor alternatives for guests to enjoy. One option is dining in geodesic domes, allowing guests to stay dry while enjoying their meals. This thoughtful feature ensures that guests can still have a pleasant experience even when the weather is not ideal.
Dining options by the pool
The Hilton Manila offers dining options by the pool, allowing guests to enjoy a meal or drink while relaxing in the sun. This adds to the overall experience of staying at the hotel and provides convenient access to food and beverages without having to leave the pool area.
Footbridge to Mall
Location and access to the mall
The Hilton Manila features a footbridge that connects the hotel to the nearby mall. This provides guests with easy access to a variety of shopping, dining, and entertainment options. The footbridge offers a convenient and direct route, ensuring that guests can explore the mall without having to navigate through the busy streets.
Walking time
The walk from the Hilton Manila to the mall takes approximately a minute, making it easily accessible for guests. The short distance eliminates the need for transportation and allows guests to explore the mall at their leisure.
Food options at the mall
The mall connected to the Hilton Manila offers a wide range of food options. From local cuisine to international favorites, guests can find a variety of dining establishments to suit their tastes. Whether it’s a quick snack or a full meal, the mall provides plenty of choices for guests to enjoy.
Executive Lounge
Operating hours and amenities
The Executive Lounge at the Hilton Manila is open from 6:00 AM to 10:00 PM, providing guests with a dedicated space to relax and unwind. The lounge offers a comfortable seating area and various amenities to enhance the guest experience.
Afternoon snacks and evening drinks
Guests visiting the Executive Lounge can enjoy complimentary snacks and refreshments throughout the day. In the afternoon, sandwiches are served, allowing guests to have a light meal or snack. In the evening, a selection of drinks and cocktails is available, providing a great way to wind down after a day of exploring or business meetings.
Room Features
Room location and view
At the Hilton Manila, guests can enjoy well-appointed rooms with various options for location and view. Whether it’s a room overlooking the pool or one with a city view, each room provides a comfortable and relaxing atmosphere for guests to enjoy.
Bathroom amenities
The rooms at the Hilton Manila come with luxurious bathroom amenities, ensuring a comfortable and convenient stay for guests. From high-quality toiletries to spacious showers and bathtubs, the hotel takes pride in providing guests with everything they need for a relaxing and enjoyable stay.
Shared pool view
Some rooms at the Hilton Manila offer a view of the shared pool with the Sheraton resort. This allows guests to enjoy the beauty of the pool area from the comfort of their own room. It’s a great feature that adds to the overall experience of staying at the hotel.
Comparison with Sheraton
Convenience for mall access
While both the Hilton Manila and Sheraton resort offer a shared pool, one advantage of staying at the Hilton is its closer proximity to the nearby mall. Guests at the Hilton can easily access the mall through the footbridge, providing a convenient and hassle-free experience.
Access to casinos
For guests looking to visit the casinos in the area, the Hilton Manila offers easier access compared to the Sheraton resort. The convenient location of the Hilton allows guests to reach the casinos more quickly and efficiently.
Proximity to the airport
The Sheraton resort may have an advantage in terms of proximity to the airport. Depending on the needs of the guest, being closer to the airport may be more beneficial. However, the Hilton Manila still provides easy access to the airport, making it a suitable choice for travelers.
Customer Service
Overall 5-star service
The customer service at the Hilton Manila is generally regarded as excellent. The hotel staff is friendly, attentive, and responsive to guest needs. From the moment of check-in to the duration of the stay, guests can expect a high level of service and hospitality.
Slow check-in process
One area where the hotel can improve is the speed of the check-in process. Some guests have reported that the check-in process can be slow and time-consuming. However, the excellent service provided by the staff helps to mitigate any potential inconvenience.
Rudeness of security staff
While the overall customer service at the Hilton Manila is excellent, some guests have reported instances of rudeness from the security staff during the security check. It’s important to note that this does not reflect the attitude of the entire hotel staff, and the rest of the service provided by the hotel compensates for this aspect.
Overall Review
Room quality and location
The rooms at the Hilton Manila are of high quality, offering a comfortable and luxurious experience for guests. With various options for room location and view, guests can choose the room that best suits their preferences. The shared pool view adds to the overall charm of the rooms.
Comparison with other nearby hotels
Compared to other nearby hotels such as Marriott, Sheraton, Holiday Inn, and Okura, the Hilton Manila stands out as a top choice in the area. With its convenient location, excellent service, and luxurious amenities, the Hilton offers a superior experience for guests.
Final rating of 4.8
Taking into consideration the various aspects of the hotel, including location, facilities, customer service, and overall experience, the Hilton Manila deserves a rating of 4.8 out of 5. While there may be minor areas for improvement, the hotel excels in providing a memorable and enjoyable stay for guests.
In conclusion, the Hilton Manila is a fantastic choice for travelers looking for a convenient and luxurious hotel experience. With its excellent service, shared facilities with the Sheraton, and easy access to the airport and mall, the Hilton Manila offers a comprehensive and enjoyable stay for guests.